Jeffrey Gitomer — American Author born on February 11, 1946,

Jeffrey Gitomer is an American author, professional speaker, and business trainer, who writes and lectures internationally on sales, customer loyalty, and personal development. He lives with his family in Charlotte, North Carolina... (wikipedia)

My readers and my audiences have turned into my followers. They are more than interested in what I have to say in the subjects of sales, loyalty, attitude, networking, business social media, and becoming a trusted advisor.
Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.
Management's job is to convey leadership's message in a compelling and inspiring way. Not just in meetings, but also by example.
The love of what you do, combined with your belief in what you do, will not determine your success. It will determine how hard you will work and how dedicated you will be to achieving it. Success just shows up from there.
Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.

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