W. Edwards Deming — American Scientist born on October 14, 1900, died on December 20, 1993

William Edwards Deming was an American engineer, statistician, professor, author, lecturer, and management consultant. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling techniques still used by the U.S. Department of the Census and the Bureau of Labor Statistics. In his book The New Economics for Industry, Government, and Education, Deming championed the work of Walter Shewhart, including Statistical Process Control, Operational Definitions, and what Deming called The Shewhart Cycle which had evolved into PDSA. This was in response to the growing popularity of PDSA, which Deming viewed as tampering with the meaning of Shewhart's original work. Deming is best known for his work in Japan after WWII, particularly his work with the leaders of Japanese industry. That work began in August 1950 at the Hakone Convention Center in Tokyo when Deming delivered a seminal speech on what he called Statistical Product Quality Administration. Many in Japan credit Deming as the inspiration for what has become known as the Japanese post-war economic miracle of 1950 to 1960, when Japan rose from the ashes of war to become the second most powerful economy in the world in less than a decade founded on the ideas Deming taught:.. (wikipedia)

A bad system will beat a good person every time.
The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.
All anyone asks for is a chance to work with pride.
Hold everybody accountable? Ridiculous!
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.