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Jeff Smisek —
American
Businessman
Jeffery Alan "Jeff" Smisek is an American businessman who was the chairman, president and chief executive officer of United Airlines in the period prior to September 2015... (wikipedia)
If you have a workforce that enjoys each other, they trust each other, they trust management, they're proud of where they work - then they're going to deliver a good product.
I don't think our government really has much of a policy about air travel. I would compare the policies of United Arab Emirates, which has done a terrific job recognizing the value of transportation, of travel.
When I was a child, I didn't fly - we couldn't afford to fly. Flying was for rich people.
You cannot manage an airline from a corner office in Willis Tower. That doesn't work. You've got to manage by walking around.