Anytime anybody is rude, it makes me double-check my own behavior to make sure I don't do that to other people. Patricia Heaton
The simple act of saying 'thank you' is a demonstration of gratitude in response to an experience that was meaningful to a customer or citizen. Simon Mainwaring
This year I hope to introduce legislation that would require Power Administrations to list direct and indirect costs associated with ESA compliance as a line item on customer's power bills. Cathy McMorris Rodgers
If you're thinking of coming to America, this is what it's like: you've got your Comfort Inn, you've got your Best Western, and you've got your Red Lobster where you eat. Everybody's very fat, everybody's very stupid and everybody's very rude - it's not a holiday programme, it's the truth. Jeremy Clarkson
The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer. Thomas J. Watson

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