Anytime anybody is rude, it makes me double-check my own behavior to make sure I don't do that to other people. Patricia Heaton
The simple act of saying 'thank you' is a demonstration of gratitude in response to an experience that was meaningful to a customer or citizen. Simon Mainwaring
This year I hope to introduce legislation that would require Power Administrations to list direct and indirect costs associated with ESA compliance as a line item on customer's power bills. Cathy McMorris Rodgers
If you're thinking of coming to America, this is what it's like: you've got your Comfort Inn, you've got your Best Western, and you've got your Red Lobster where you eat. Everybody's very fat, everybody's very stupid and everybody's very rude - it's not a holiday programme, it's the truth. Jeremy Clarkson
Most of us understand that innovation is enormously important. It's the only insurance against irrelevance. It's the only guarantee of long-term customer loyalty. It's the only strategy for out-performing a dismal economy. Gary Hamel

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