Thomas G. Stemberg Quotes

Thomas G. Stemberg — American Businessman born on January 18, 1949, died on October 23, 2015

Thomas George "Tom" Stemberg was an American businessman, investor, and philanthropist. He was a pioneer of the office supplies superstore industry, most notably for founding office supply retail chain Staples Inc. with Leo Kahn... (wikipedia)

One of the people who most influenced me was Ben Shapiro, a marketing professor at the business school. He used to rant and rave and pound his fist: 'It's all about the customers!' And he was right. He was also right that, at that time, retailing was devoid of really talented people; he urged me to go in that direction.

If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

After 25 years in business, Mitt Romney understands how jobs come and go, and what we need to do to get our economy back on track.

Forget 'branding' and 'positioning.' Once you understand customer behavior, everything else falls into place.

At the Harvard Business School, I really felt I had gained the ability to resolve difficult issues. But I also felt that I wasn't in the mainstream with my fellow students. During job-hunting season, for example, everybody shaved their beards for interviews. I thought, 'This is crazy.' So I grew a beard.

Thomas G. Stemberg Quotes

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