Mitchell Baker — American Businesswoman

Winifred Mitchell Baker, better known simply as Mitchell Baker, is the Executive Chairwoman of the Mozilla Foundation and of Mozilla Corporation, a subsidiary of the Mozilla Foundation that coordinates development of the open source Mozilla Internet applications, including the Mozilla Firefox web browser and the Mozilla Thunderbird email client... (wikipedia)

I've learned that for many people, change is uncomfortable. Maybe they want to go through it, and they can see the benefit of it, but at a gut level, change is uncomfortable.
We have a very active testing community which people don't often think about when you have open source.
I'm a good communicator, and I'm a good translator. I can talk to engineers; I can talk to people for whom technology is not remotely interesting or even maybe scary - things like that.
The Internet offers untold potential for humanity. To make the most of it, we need to think of the Internet as 'ours.'
People are more naturally protective of what they create than of what they consume.