Rosabeth Moss Kanter — American Businesswoman

Rosabeth Moss Kanter is a professor of business at Harvard Business School, where she holds the Ernest L. Arbuckle Professorship. In addition she is director and chair of the Harvard University Advanced Leadership Initiative... (wikipedia)

Confidence isn't optimism or pessimism, and it's not a character attribute. It's the expectation of a positive outcome.
Organizational structures that allow divisions and departments to own their turf and people with long tenure to take root creates the same hardened group distinctions as Congressional redistricting to produce homogeneous voting blocs - all of which makes it easier to resist compromise, let alone collaboration.
Throughout human history, people have developed strong loyalties to traditions, rituals, and symbols. In the most effective organizations, they are not only respected but celebrated. It is no coincidence that the most highly admired corporations are also among the most profitable.
Mindless habitual behavior is the enemy of innovation.
Friendly people are caring people, eager to provide encouragement and support when needed most.